We are committed to providing exceptional shipping services to our customers in the United Kingdom.

This shipping policy applies only to the UK. The delivery time of your order will be 4-7 working days.

• Cut-off time for orders: 11PM (GMT+0)
• Handling time: 1-2 working days (Mon - Sat)
• Transit time: 3-5 working days (Mon - Sat)
• Courier Services: DHL and Royal Mail

Free shipping within the United Kingdom

For every order, we pay the shipping costs. All our products are delivered to your home 100% free of charge. There is no minimum order requirement.

Order tracking

Customers will receive a confirmation email with a tracking number once their order has been dispatched. This tracking number can be used to check the delivery status here.

Missing or lost packages

If a package is not delivered or becomes lost, please contact our customer service immediately. We will work with our carrier to investigate the issue and, if necessary, send a replacement package or process a refund. For more information, view our return policy here.

Not at home

If you are not at home at the time of delivery, the courier will make a second attempt or deliver the package to a nearby collection point. You will receive a notification with instructions on where and when you can pick up your package.

Refusing delivery

If you refuse a delivery, the return shipping costs will be your responsibility.

Changing your delivery address

If you need to change your delivery address, please email our customer service team at info@yourbasicneeds.com within 24 hours after placing your order or before the cut-off time.

Contact information

If you have any questions about your order or our shipping policy, please feel free to contact our customer service team at support@refined-heritage.com or via our contact form.

Business details

Name of the business: YourBasicNeeds
Business address: De Huesmolen 7, 1625 HZ Hoorn

Email: info@yourbasicneeds.com
Telephone number: +31627002889
Contact form: here

Customer service opening hours (GMT+0):
Monday - Friday: 8AM - 6PM
Saturday - Sunday: 11AM - 3PM